Shipping & Returns
Return and Refund Policy:
We guarantee against DOA (Dead On Arrival). We guarantee live arrival and for the coral to be alive for 5 days after arrival. You are eligible for store credit if your coral is damaged or DOA. To be eligible for credit you must email pictures of the coral. If damage or death is caused by UPS damage I'll try to work with you, but they do not honor claims on perishable items. Weather delays and acts of god are not covered by UPS. Reshipment fee will have to be paid by the buyer if corals are lost due to a weather or mechanical failure delay.
We ship all packages with UPS overnight. These are our flat rates, we do not charge combined shipping fees or other add on fees like some stores. Fuel prices have driven things up and UPS has raised rates a lot so sadly we must do the same. We don't charge for our boxes and prefer not to raise our coral prices to make up for shipping costs.
If you live in a remote area or UPS tends to deliver late to you, I advise requesting your order be held for pickup at a local UPS station because it will arrive earlier there.
- Priority overnight to West Coast - $55
- Priority overnight to East Coast - $48
- Priority overnight in Florida - $35
- Priority overnight to Miami/Fort Lauderdale only - $25.00
Free Shipping Eligibility:
- Orders over $295 (East coast) and $310 (West coast) qualify for free overnight shipping.
- Florida customers spend $200+ to receive free shipping.
Packages are shipped Monday through Thursday or on a certain day by request. We always send an email letting you know in advance of when we are planning to ship your order.
How we ship your corals:
All corals are double - triple bagged, placed in a 3/4" thick styrofoam cooler box with free heat/cool packs and packed with up cycled newspaper or bubblewrap. We ship out by 5pm so that your order is in transit for the least amount of time possible. We also check your zip code on the Weather Channel before shipping to make sure everything is packed specific to the current conditions in your area.
Coral Acclimation Procedures:
For most corals, floating them for one hour to temperature acclimate them is enough. Inverts need to be acclimated slower with 50% change in water twice-three times for at least two hours. If you have any questions or concerns just contact us. We are here to help and want to make your buying experience as worry free as possible.