Shipping & Returns
Return and Refund Policy:
We guarantee against DOA (Dead On Arrival). We guarantee live arrival and for the coral to be alive for 48 hours after arrival. You are eligible for store credit if your coral is damaged or DOA. To be eligible for a return, refund, or exchange, you must send pictures right away. If damage or death is caused by Fedex, you must send pictures right away so we can file a claim. Weather delays and acts of god are not covered by Fedex, but we always work with our customers when this happens.
We ship all packages with Fedex overnight. These are our flat rates, we do not charge combined shipping fees or other add on fees like some stores.
- Priority overnight to West Coast - $45
- Standard Overnight to West Coast - $40
- Standard Overnight to East Coast - $35
- Standard Overnight in Florida - $25.00
- Standard overnight to South Florida - $20.00
Priority Overnight is $5.00 additional
Fedex charges $15 extra for Saturday delivery
Free Shipping Eligibility:
- Orders over $250+ qualify for free standard overnight.
- Florida customers spend $150+ to receive free shipping.
- There is a $10 handling fee on all orders over $250.
Packages are shipped Monday through Friday or on a certain day by request.
How we ship your corals:
All corals are double - triple bagged, placed in a 1/2" thick styrofoam cooler box with free heat/cool packs and packed with up cycled newspaper or bubblewrap. We ship out by 6:30pm so that your order is in transit for the least amount of time possible. We also check your zip code on the Weather Channel before shipping to make sure everything is packed specific to the current conditions in your area.
Coral Acclimation Procedures:
For most corals, floating them for one hour to temperature acclimate them is enough. Inverts need to be acclimated slower with 50% change in water twice-three times for at least two hours. If you have any questions or concerns just contact us. We are here to help and want to make your buying experience as worry free as possible.